How to remove multiple attachment

Saridha_L1 · ‎12-07-2017

Hi Team,

Can anyone help me,How to remove multiple attachment from 2 tickets.

Regards,

Saridha.L

Gowrisankar Sat · ‎12-07-2017

Use this script to remove all attachments:

var attachment = new GlideSysAttachment();

var agr = attachment.getAllAttachments("<table_name>" <record_Sys_id>");

//example: var agr =attachment.getAllAttachments("incident","7123398d4f317a048d853d828110c731");

while(agr.next()) {

attachment.deleteAttachment(agr.getValue("sys_id"));

}

malaisamyj · ‎12-07-2017

Hi Sridha,

Open the tickets and click on manage attachments and choose all record and click remove. Attachments will be removed

Thanks,

Malaisamy

Mark Helpful if it helps!!!!!!!!!!!!!!!!!!!!!!!!

Gowrisankar Sat · ‎12-07-2017

Hi,

There should be a checkbox besides every attachment and remove button which will remove all the attachments.

Community Alums · ‎12-07-2017

Thanks for reply..

Actually some tickets got 10k+ attachments. So is there any other way to remove it.

Regards,

Roopa

Gowrisankar Sat · ‎12-07-2017

Oh,

so that case you need to hit on sys_attachment table directly.