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06-18-2019 03:34 PM
Hi all, I've got a portal, which has the Service Catalog set to it. I've got a record producer for "Report an issue" that I only want one navigation path to and from...so from an icon link on the homepage you can go to the record producer...and then I only want the breadcrumbs to show "Home". However when I do this it is showing "Service Catalog" in the breadcrumbs, even if I remove the record producer from the "Service Catalog", it still shows "Service Catalog" in the breadcrumbs? Is it possible to remove the "Service Catalog" option from the breadcrumbs without cloning a widget? If cloning a widget is possible, any help with the script edits would be great. I'm working with the "SC Catalog Item Deprecated" widget in London.
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Service Portal Development
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08-07-2019 06:15 PM
I actually achieved this a couple different ways. For one portal I just didn't enter any value for the "Catalog" field on the Portal record. Then in the catalog item record I didn't add a value for Category, and it worked. Shows like this in the portal which is what I wanted: note that the breadcrumbs just shows the item and Home.
The 2nd way was to have the Catalog field entered on the Portal record, but then for the catalog item to have neither the Catalog nor the Category field filled...same desired result.
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08-07-2019 06:15 PM
I actually achieved this a couple different ways. For one portal I just didn't enter any value for the "Catalog" field on the Portal record. Then in the catalog item record I didn't add a value for Category, and it worked. Shows like this in the portal which is what I wanted: note that the breadcrumbs just shows the item and Home.
The 2nd way was to have the Catalog field entered on the Portal record, but then for the catalog item to have neither the Catalog nor the Category field filled...same desired result.