How to remove "Show Help" button from banner

[Mo Lau]

Greetings

Do anyone know how to remove this "Show Help" button from banner?

I am in Tokyo version and tried modifying these properties, but seems non-related.

glide.product.help_show

com.glide.embedded_help.enabled

[Sagar Pagar]

Hi @Mo Lau,

Set false value for below the system property -

glide.product.help_show - Controls whether the help icon, help.gifx, appears in (true) or is omitted from (false) the welcome banner.

• Type: true | false
• Default value: true
• Location: System Property [sys_properties] table

For reference - Available system properties 

Thanks,
Sagar Pagar

[Mo Lau]

Hi @Sagar Pagar 

I double tried mark it to false on both my comapny instance and developer instance.

Clear cache, and Re-login.

However the button is still there. Strange..

https://{instance}.service-now.com/nav_to.do?uri=sys_properties.do?sys_id=95dc4715a9fe3dba012ed94024f674f5

[Sagar Pagar · Accepted solution]

Hi @Mo Lau,

Set false value for below the system property -

glide.product.help_show - Controls whether the help icon, help.gifx, appears in (true) or is omitted from (false) the welcome banner.

• Type: true | false
• Default value: true
• Location: System Property [sys_properties] table

com.glide.embedded_help.enabled - Active status of Embedded Help. Set to false to disable Embedded Help.

• Type: true | false
• Default value: true
• Location: System Property [sys_properties] table

For reference - Hide the help icon in top right corner 

Thanks,
Sagar Pagar

[Mo Lau]

Thanks @Sagar Pagar and @Mohit_Gupta 

Finally it was the issue on combination I tested.

Both properties must be set to false.

Either one will not work.