How to remove the empty space in Service Portal

[sattar3]

Hello All,

We created a custom widget for watchlist, which needs to be visible for incidents-its fine

but showing empty space in RITMs, please check the attached screenshots.

Incident-watchlist widget

but in RITMs it's showing Empty space, check the below screenshot.

how we can remove that space and both the containers should be in same width for RITM like in the below screenshot.

please help me on this.

@Sid_Takali @Community Alums 

Thanks,

Sattar

[Mark Manders]

It would be so nice if people wouldn't tag others like they are entitled to the time of people on the community, but next to that: Can you share the setup? If you are referring to the same page, with the same widgets, it shouldn't happen, but I think, somewhere in the code for the watchlist widget, you have excluded RITM, or something like that? And if you want to show a page without the widget, you should make it a different page, when clicking on the RITM.

[sattar3]

@Mark Manders Thanks for the reply.

In PDI watchlist widget is not there it is a custom one created in our developer instance, please check the below screenshot.

In our instance it look like this, additional column2 for watchlist.

that additional column should only be applicable to incidents but showing gap in RITM.

can you please help me on this.

Thanks,

Sattar

[Mark Manders]

You are using the standard ticket widget, which means that it shows for all tickets, including RITM. In the custom widget, you probably have some code only referring to only incidents. In that case you can't use the standard ticket page for both records, because the page contains a container of two columns. You will need to redirect your incidents and ritms to different pages.

[sattar3]

@Mark Manders I created new portal page for RITM added it and it works.

Please check the attached screenshot-one more the thing is if the requested for name is long it goes to next line instead in same line.

New Page configurations: Removed watchlist column.

But now the incident page also changed, how to restrict the page only for RITMs and for Incidents? for incidents we need to show the watchlist widget

Please help me on this.

Thanks,

Sattar