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How to remove the escalation button from portal page

PRADEEPREDDY GU
Tera Expert

‎06-19-2024 06:33 AM

Can anyone help me on this 

 

How to remove ESCALATE button from this on portal

 

PRADEEPREDDYGU_0-1718803986751.png

 

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Bert_c1
Kilo Patron

‎06-19-2024 07:08 AM

Hi,

 

I see a UI Action named 'Escalate' defined on the sn_si_incident table. You can de-activate that if the record shown is from that table.

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