How to remove the incident SLAs component from Overview section in Service Operation workspace

ilam334
Tera Expert

‎12-20-2022 03:29 AM - edited ‎12-20-2022 03:32 AM

Hi Developers,

 

version: San deigo

we have urgent requirement to customize the Service operation workspace (remove the incident SLAs component from Overview section) and I have followed the steps like copying the overview variant and trying to remove the component, but I don't see components to remove instead got "Repeater" under carousel.

Please help in achieving it

 

ILAMLAKSHMINA_0-1671535462744.png

 

Thanks in advance!!

Regards,

Nagaraju ilam

 

#Service Operation Workspace

#IT Service Management

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Community Alums
Not applicable

‎11-27-2023 04:47 AM

@ilam334 @Mathias Rasmuss @Community Alums , Could you please let me know on how to add a new visualization component for change as part of the OOB repeater configuration. In earlier versions all the cards for Incident unassigned ,assigned, SLA's were configured as a individual component and I duplicated unassigned and able to acheive it but now it seems like it is configured as part of repeater .
Can any one help with this. Thanks in advance.

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