How to remove the "All" option from knowledge base dropdown
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05-14-2025 12:30 AM
Hi,
Can anyone please help in "How to remove the "All" option from knowledge base dropdown and set the 1st available option as default in employee center."
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05-14-2025 12:38 AM
I don't think any configuration can be done for this
But you will have to play with the widget by cloning it and then write your own logic
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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05-14-2025 12:39 AM
Hi @Sonam17
It’s not possible to remove all, as multiple KBs are added, and they will all appear as options to allow for searching across all of them at once. This is the expected behavior.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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05-15-2025 02:53 AM
By any chance can we put the "All" option at the bottom instead of first. If yes, please let me know what changes I need to do to achieve this.
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05-15-2025 03:34 AM
did you check which widget does that filtering?
see the code and analyse
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader