How to remove the watermark from a mailto email template

[jlaue]

Hello - I was wondering if there was a way to remove the watermark that is added when using a mailto email template.  My email template has the record number variable in the subject line and I am running an inbound email action to pick that up and update that record which is on a different table than the original email notification that the mailto is clicked from.  The problem is that my inbound mail action is failing as the watermark is taking precedence over the record number in the subject line.  If I manually remove the watermark (Ref:MSGxxxxxx) and then send it, the inbound action picks it up the way I want and updates the record in the subject line of that email.

Thanks!!

[Tony Chatfield1]

Hi,

I thought the watermark was set in the notification message, not in the template it calls\utilizes.
Is the watermark still included if the notification is flagged to omit watermark?

Regards Tony

[jlaue]

Hi Tony - that is correct.  On the Notification that contains the mailto template, I have omitted the watermark.  However, when you click on the mailto link from that notification it is automatically adding a watermark on that reply.

[Mike Patel]

Go to Client email template and open the template and remove your watermark from it.

[jlaue]

Hello - Thank you for your response!  I have attached a screenshot of what I see within the mail template, I do not see the watermark anywhere on it, or how to remove it.

Thanks!