Not able to get record clickable link on email template for message text field for invitation
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06-10-2025 04:31 AM
Hi all,
I've created an email invitation using an email template with the message text field. Below is the script. Using ${URI_REF}, not getting a clickable link and description from the change record. Find below screenshots.
Message Text
BEGIN:VCALENDAR
PRODID:-//Service-now.com//Outlook 11.0 MIMEDIR//EN
VERSION:2.0
METHOD:REQUEST
BEGIN:VEVENT
ORGANIZER;CN=${from_user.name}:MAILTO:${from_user.email}
ATTENDEE;ROLE=REQ-PARTICIPANT;RSVP=TRUE:MAILTO:${to}
ATTENDEE;ROLE=REQ-PARTICIPANT;RSVP=TRUE:MAILTO:${from_user.email}
LOCATION:${location}
DTSTART:${dtstart}
DTEND:${dtend}
UID:${sys_id}
SEQUENCE:${sys_mod_count}
DTSTAMP:${dtstamp}
DESCRIPTION:You are invited to a meeting regarding Change Request: ${number}, for the following dates ${start_date} to ${end_date}. \nDetails:\n\n${short_description}\n\n${crdescription}\n\nLink to Change Request: ${URI_REF}
SUMMARY:${number} - ${short_description}
BEGIN:VALARM
ACTION:DISPLAY
DESCRIPTION:Reminder
END:VALARM
END:VEVENT
END:VCALENDAR
Screenshots
Thanks in Advance
Chaitanya Madala

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06-10-2025 04:35 AM
Use ${URI_REF} instead of ${number}.
Refer this link for more details
Palani
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06-10-2025 04:42 AM
Hi @palanikumar,
If it's a Message HTML ${URI_REF} will work, but here I'm adding in a message text field, and in the description, it's not showing.
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06-10-2025 04:47 AM
any reason you are using message text and not message html?
The field itself says it's a text type and hence won't show link.
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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06-10-2025 05:00 AM
Hi @Ankur Bawiskar ,
Servicenow has suggested using the message text, as we're sending a calendar invite
https://www.servicenow.com/docs/bundle/yokohama-platform-administration/page/administer/notification...
Regards,
Chaitanya