How to remove the whitespace business rule

Mrman · ‎01-07-2021

Hi ,

I have created a business rule to replace a line in the Description field with empty space .

It is working and that line is replaced with blank space . Now I want to remove this white space and move Up the line below it .

Please guide how to achieve it .

Ankur Bawiskar · ‎01-09-2021

@ramamr

I just used the same script and it worked fine for me

Original Message

Script:

var gr = new GlideRecord('problem');
gr.get('a463aa81db41e010224a2a9a48961954');

var desc = gr.description;
gs.info('Original String->\n' + desc);

desc = desc.replace(/Legal Entity Code: LE-[A-Z]+[\d]{3}/g, '');

var arr = desc.replace(/(\r\n|\n|\r)/gm, "@").replaceAll('@',',').split(',');
var finalArr = [];
for(var i in arr){
if(arr[i] != ''){
finalArr.push(arr[i].toString());
}
}

var finalString = finalArr.join('\n');

gs.info('Final String->\n' + finalString);

gr.description = finalString;
gr.update();

Regards
Ankur

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

View solution in original post

Ankur Bawiskar · ‎01-11-2021

@ramamr

You can use before insert BR

(function executeRule(current, previous /*null when async*/) {

	// Add your code here
	var arr = [];
	var variables = current.variables.getElements(); 
	for (var i=0;i<variables.length;i++) { 
		var question = variables[i].getQuestion();
		var label = question.getLabel();
		var value = question.getDisplayValue();
		if(label != '' && label != 'Legal Entity Code'){
			var str = label + ":" + value + "\n"; 
			arr.push(str + "");
		}
	}
	current.description = arr.join('\n');	

})(current, previous);

Regars
Ankur

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

Mrman · ‎01-11-2021

Thanks @Ankur Bawiskar there is an OOB script includes which get called from the HR record producers OOB .

Instead of customizing that OOB script , taken this approach of removing that variable question .

I am able to accomplish what is required for now with the help of script you provided .

Ankur Bawiskar · ‎01-11-2021

Glad to help.

Please remember to mark appropriate response helpful as well.

Regards
Ankur

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

harun_isakovic · ‎01-07-2021

You want to move the blank space under that 2nd line or move the entire text up by 1 line, if so then just remove that line break command from your business rule. Either way share the business rule code please.

Mrman · ‎01-07-2021

Hi ,

In the screenshot provided , under "The following fields have been provided:" there is White space and now I want to move the line below white space up . I shared the BR in my previous update.