Hello We have state field readonly on regular view on incidents but when using incidents we want to make that not readlony in agent workspace,
I can achieve this by changing the UI type via client script , but is there any other way ? like creating the UI policy via view? as agent workspace is on workspace view
To Run ui policy for view specific you have to set global as false then select the view name as pranesh suggested.
Doc link for further details.
Global [Advanced view]
Option for specifying whether the UI policy applies to all form views. If this check box is cleared, the UI policy is view-specific.
By default, the Global UI policy applies to all form views. However, a UI policy can be specific to a view. For example, you can define a UI policy for only the itil view of a form. Use the View field to accomplish this.
View [Advanced view]
Option for indicating which form view the UI policy applies to. This field is visible only if Global is not selected. If Global is not selected and the View field is left blank, the script applies the default view. For more information on form views, see View management.
