How to reopen a Closed complete task and set the state as "Work in progress" in Service portal?

Subhashree3
Giga Contributor

‎07-20-2020 12:46 AM

Hi All,

I am trying to reopen a closed complete catalog task and set the state to "Work in progress". I have tried making below changes in the Workflow in a runscript where I am setting the state to 2, work_end, assigned_to fields to null. This runscript executes before the Catalog task activity which I want to reopen. But when it reaches at the catalog task activity, state becomes Open!

find_real_file.png

At the portal, State is 'Open'

find_real_file.png

Please let me how to update the state to "Work in progress" here for already a completed task when we try to reopen that task.

 

Thank You.

0 Helpfuls
  • 2,413 Views
1 REPLY 1

Kajal Goti
Mega Guru

‎07-20-2020 05:35 AM

Hi Friend,

 

you can use rollback activity in your workflow. it depends on your workflow how you designed, from where exactly you want to reopen the task.

 

 

Mark as correct/helpful,If you find any help

0 Helpfuls