How to reset the choice value to --None--?

[Snehal2]

Hi Developers,

I have a choice field Result(Dropdown with  --None--) with three choices(A,B,C) which are being set after a incident is resolved based on certain condition through script(Business Rule)

If the incident is reopened then the field Result should be cleared/reset back to  --None--.

Can any one help me out?

[Jaspal Singh]

Hi Snehal,

Since it is reopening of incident I guess you would be doing via Business rule or inbound mail action. If so, you can you try using

current.result=''; //should default it to --None--

Thanks,

Jaspal Singh

Hit Helpful or Correct on the impact of response.

[Snehal2]

Thanks a lot..It worked..!!

[Daniele Songini · Accepted solution]

Hi,

creates a BR before update that is executed when the state changes from resolved to open (or other states that interest you).

current.fieldName = '';

Please mark this as "Correct Answer" if I have given you a sufficient answer to your question.

Best Regards,
Daniele

[Snehal2]

Thanks a lot..It worked..!!