How to reset the choice value to --None--?

[Snehal2]

Hi Developers,

I have a choice field Result(Dropdown with  --None--) with three choices(A,B,C) which are being set after a incident is resolved based on certain condition through script(Business Rule)

If the incident is reopened then the field Result should be cleared/reset back to  --None--.

Can any one help me out?

[Ravali G]

Hi Daniele,

How can we achieve this through run script in workflow.

After if condition in workflow in run script clear the value of a choice field.

[AbhishekGardade]

If your workflow is attached on the same wher your choice field is available then in run script you can add the same code given by daniel,

if(STATE_CONDTION){

current.fieldName = '';

}

Thanks!
Abhishek Gardade

[Andy Hopper]

For anyone who finds this post first in future (like I did)...

This method won't work when using GlideRecord with updateMultiple().

e.g. the following won't work...

gr.setValue('fieldName', '');
gr.updateMultiple();

You need to use...

gr.setValue('fieldName', 'NULL');
gr.updateMultiple();

[Littbarski1]

Thank you Andy Hopper!

This was exactly what I needed.