How to restrict access to the ServiceNow mobile app (by users or devices)?

[jas101]

Hi there, we're aware we can see what users are using the mobile app via the 'Mobile devices' module but is it possible to allow only certain devices or users to access the app (as the app is not configured properly for our instance currently)?

Thank-you.

[brajora]

Hello Alberto,

Thank you for your guidance eon the link. It is helpful. Any suggestion - 

Can we restrict the login of the user per device?

So that if they log in from the allowed device we allow ....

else we restrict if they log in from personal mobile because the device is not configured in user.

I know it is more of MDM solution but can we get the device id set in the user profile and that compared before granting login as part of the installation exit?

Thanks/B

[Meena4]

Hi,

Is any specific role to access, 

Change Management

problem Management

FSM

Case

Incident

in Agent Mobile App?

If yes, Please reply separately for all these module.

Regards,

Meena