How to restrict filter options(fields) in service Portal ?

[madhuri15]

Hi ,

I don't want to display all the fields by using filter, How can restrict all the fields coming from incident table?

Any help will be appreciated.

I dont want to see all the fields which are not useful for the end-users , how I can remove these options

[divyamduggal · Accepted solution]

Hi All,

I worked on this and was able to hide them using Read ACL. This will work same on both native and portal filter. Just create a row level ACL and remove access for end users and then create Field level ACLs to provide access to all the particular fields you want to show in filter.

Thanks,

Divyam

[Rohan Saxena1]

Hi Divya,

Could you please specify details of those ACLs.

I mean table and field name, was table selected as "Dictionary (sys_dictionary)" or the target table let's say Incident.

Thanks in Advance

[Gaurav Gupta3]

Hi Divya, 
I have a similar requirement however my Custom Data Table is extended by Task table. 
By default, it pulls all the fields from task table as well as custom table.  
Requirement is to restrict the data from Task table. Please suggest your opinion on this. Thanks

[RAHUL Khanna1]

is this answered? Madhuri can you close the thread