Hi,
This is very easily achieved by configuring a 'Reference Qualifier' which essentially filters the data as you require.
In the below example I've filtered by Locations in the 'New York' area, however you can filter this based on whatever criteria the 4 locations you wish to display meet.
Simply right click against the Location field and select 'Configure dictionary' and update the 'Reference qual condition' accordingly.
Please note, this will apply across the whole platform wherever the Location field is used. Best practise is advised so as to only apply to the Incident table for example using Dictionary override.
See second screen shot for the same change but only applied to the incident table.
To help others, please mark correct and/or helpful
Thanks,
Robbie
Dictionary override and best practice:
Hi Thanks for reply,
Followed the above steps and able to restrict selective locations in incident form.
how ever we found one more issue for caller "guest" didn't find any locations to select. so kindly help to resolve this issue?
