How to Restrict user navingating to servicenow backend view(Native view)

Vikky_5429 · ‎12-15-2023

Hello Everyone,

we have a reuirement where we want to restrict set of users navigating to servicenow backend ?

Any suggestions..

Ethan Davies · ‎12-15-2023

You will need to create a global UI Scrip to redirect them to the portal, or any other UI you wish. The process is detailed in this ServiceNow KB Article.

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0994806

Vikky_5429 · ‎12-15-2023

We granted the users Snc_external role users should be able access serviceportal not the Native Ui

Dr Atul G- LNG · ‎12-15-2023

Hi @Vikky_5429

I think, user is still able to login in Native view as user is end user and can access Native view.

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Ethan Davies · ‎12-15-2023

@Vikky_5429 snc_external can still access the UI, you might want to look into setting up a redirect to the Portal for that role after they log in.

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0746730

Even though they are redirected, they can still access the native UI if they modify the URL. If you want to cover that base as well, my original URL contains that solution: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0994806