Microsoft authentication error

[Sruthi12]

I have added Microsoft authentication on my phone for ServiceNow personal developer   instance login. But the authentication removed from my phone. Now I can not login to instance. How to fix this. 

[KKM]

@Sruthi12 - How to reset MFA via ServiceNow Developer Portal (Most Common Fix)

This Personal Developer Instance, you must reset MFA from the developer portal.

Step 1: Go to Developer Portal

--> https://developer.servicenow.com

Login there (this usually does NOT require your instance MFA).

Step 2: Manage Your Instance

Click your profile (top right)

Click Manage

Under Instances

Click your instance name

Click “Request Reset” OR “Reset Instance”

--> Important:

A reset will restore instance to default state

Customizations may be removed if not committed to update sets

After reset: Please follow the steps to check.

1. MFA will be cleared

2. You can login again

3. Reconfigure Microsoft Authenticator

Kindly mark it as "Accepted Solution"/"helpful", as it resolves your query. Please press like button for the resolution provided.

With Regards,
Krishna Kumar M - Talk with AIT3ch
LinkedIn: https://www.linkedin.com/in/mkrishnak4/

[Dr Atul G- LNG]

Hi @Sruthi12 

Servicenow stopped MFA on pDI from 19th Jan, so better reset your pdi once and use with MFA going forward