Developer

Missing customer updates in update set

i have been working on creating a service Catalog. AFter pushing the update set to our Test environment, i noticed that some catalog UI policy actions were missing, in addition to the order number of some variables being missing , which makes the va...

Question

Variable Summarizer not visible on CSM portal for external users

Hi Community So as per the subject, there is a widget in the CSM portal next to approving a case (sn_customerservice_case) record. It generally shows an 'options' dropdown, and people can see the case variables so that users have a better understandi...

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Automatic reclamation

Hello everyone, I received an email today informing me that:"Your Personal Developer Instance (PDI) is scheduled for automatic reclamation on September 24, 2026."However, my last activity on the instance was only about a day ago.I use my PDI every da...

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How to add dynamic filter in ai search indexed sources

How to add dynamic filter like contact.account is dynamic of me in ai search indexed sources if we add it throws an error, how to resolve this?

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Email Client Template fails with custom From address (450 4.1.8 Sender address rejected)

Hello everyone,Hope you can help with an issue I am currently facing.We were asked to use a different “From” address for specific types of emails, specifically for some Email Client Templates.The instance in question normally uses the default Service...

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Locked out of PDI after enabling Account Recovery and Multi-Provider SSO

Hello,I am using a Personal Developer Instance:dev424530Today I configured Microsoft Entra ID SAML SSO and enabled:Account Recovery (ACR)Multiple Provider SSOMulti-Provider SSO debug loggingAfter this, I lost access to the local admin account.I alrea...

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Stocktiker requirements

Hi all, We are integrating stocktiker on service portal. Hence can anyone suggest what should be functional and technical requirements

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Scheduled Flow configured for 22:00 but executing at 15:30 in PROD only

Hi Team,I'm seeing an unexpected behavior with a Scheduled Flow.The flow is configured to run Weekly on Monday at 22:00, and both the instance timezone and user timezone are set to UTC.In PROD, the actual sys_flow_context record shows the flow starte...

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Some External users are unable to view MFA registration options during the sign-in process.

Hello Everyone,We have identified an issue where some external users are unable to access the Multi-Factor Authentication (MFA) registration options during the sign-in process. The affected users are able to enter their credentials successfully; howe...

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Issues with multiple data sources in data visualization

Hi,We're following this guide from Servicenow: https://docs.servicenow.com/bundle/vancouver-now-intelligence/page/use/reporting/task/create-dv-pivot-ac.html and particularly the part about creating a pivot table with multiple data sources. However, i...

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Resolved! Help with My Requests in Employee Center

We previously had Employee Center set up only for HR - I am trying to revert it back to OOB so we can use it for everyone. On the main Employee Center page there is a Widget called My Active Items - Ours is somehow set for My Requests to go to a cust...

Question

Resolved! Assigned to field value is appearing the list view but it's not appearing in from

Hello every one,I have facing one issue. in incident form i am just entering the assigned to field when the assignment group is empty, the user name not appearing in assigned to field value but it's visible in the list view, i was checking the client...

Question

Assign task based on shift

Hi AllI am using an On-Call schedule and Trigger Rule with On-Call: Assign workflow for P1 incidents.Currently, all P1 incidents are assigned to the Primary On-Call user.My requirement is:Assign incidents only to users on the active shift.Distribute...

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ServiceNow List Field Values Truncated in Platform List View

Hello , In ServiceNow Platform List View, I have a multi-select List field. The field displays all selected values when I hover over it, but in the list itself the values are truncated. Is there a way to increase the column width or configure the lis...

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How to add tags on closed/inactive records as non admin in a particular group

In ServiceNow as a non admin, I'm trying to add a tag to a closed/inactive change record: However, what I've noticed is that when I refresh the screen, the tag disappears: I was just wondering if anyone has seen this issue before. Ideally, users in a...

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