How to restrict Virtual Agent to only a specific group/groups?

[MitaliJain]

Can we make virtual agent icon visible based on user group? I am currently using Out-of-the-box virtual agent chat config. I am checking condition using gs.getUser().isMemberOf(), it is not working as needed. It is making visible to all.

[Community Alums]

Hi Mitali,

Can you please refer to below short video. Let me know if you have further questions. 

Please mark this comment as Correct Answer/Helpful if it helped you.

Cheers,

Hardit Singh

[Mark Roethof]

Your video is nice, though its not on Agent Chat configuration what is asked in this question. Your video is on the legacy method of using a Service Portal Virtual Agent widget.

[Mark Roethof]

Hi there,

Can you share your agent chat configuration server script? Or I assume you added the condition there?

Would using the roles field also be alternative?

[Mitali Dhoka]

Hi Mark,

Please find attached screenshot for the script I am trying.
As per the requirement, I want to enable it with respect to group of users.