Use an "Incident Template" as a link within a Knowledge Base Article ?
Hi,Is it possible to use an Incident Template (URL or Other) in a Knowledge Base Article and create an Incident direct from the Knowledge Base ?
Forum Posts
Variable Editor for a Catalog Task Generated from a Record Producer
Hello all,There have been many requests by my client to have "request" forms created in ServiceNow, but the client is asking that these forms require no approvals and all they want is for one task to be created when a form is submitted.For the client...
Resolved! Access to Reference Icon code
Hello everyoneI've been trying to find out if I can access the code that defines the reference icon preview button. I have a requirement to develop something to display some caller info, without actually leaving the incident record. Now because of so...
Resolved! How to find out if one table is among descendants of another table?
Hi,I'm looking for ServiceNow functionality that would help me in finding out if any table is a child or among descendants of another table... is there such OOTB functionality?
Adding two decimal numbers
Hi,I have three decimal fields A, B and C on a form. I have given some decimal values on A and B fields. On submitting this record.I want to add these two values and set it on C field.Please let me know how can we do this.Thanks
how to display the two variables together in service catalog form
HI all,I have two variables namely hours and minutes . i want display both the variables together(side by side) as we see everywhere in all other forms. can anyone help me on this?RegardsShambhu
How to integrate Amazon AWS SNS with ServiceNow ?
I want to connect the AWS SNS with ServiceNow somehow. Can someone tell if its possible and if so how ?? Thanks in Advance
RITM value is not displaying on Catalog task
Hi All,I have an issue on sc_task form.1.On Catalog task form , I have Request Item field which should display RITMXXXX number but its not displaying .2.And on RITM form under Catalog Task related list filter shows request item=empty filter Can anyon...
Rest Api Outbound IP Addresses
Anyone know what IP addresses ServiceNow uses for outbound rest api? I need to provide vendor I am connecting to the ip range so they can white list those ServiceNow addresses.
count the number of catalog tasks in a request
I have read through all of this post How to count the number of task assigned to a request number ? and the original request was for a count of the number of requested items; I am trying to figure out the proper code for a count of the number of ca...
how to call client script into server side using script includes-------plse code plse
Plse provide code ....servide side & client side script
Resolved! Restrict from updating field values
1.On an incident form if a check box(u_major_incident) is checked and user is not a member of a specific group(Major incident), restrict from updating urgency and impact field and a 'reopen' button(ui action) and popup a message' Attempts to adjust I...
Setting the requested_for and opened_by through cart script
This is my code for creating the request, but i am having issues inserting the requested_for and opened_byany help would be great, everything else works perfect.Thanks,var catItem = new GlideRecord("sc_cat_item"); catItem.addQuery("name", "=", "Win...
Resolved! GlideRecord on Record Producer Script
Hi All,I'm trying to create a GlideRecord which looks for a unique value in a table to retrieve the Category, Subcategory and Assignment Group on our Incident form via the Service Portal.I've created the below in the record producer script:more_detai...
ACL on Security Incident table(sn_si_incident)
I tried creating acl with read operation , added customised role .The User can see the list of records in a list view but when the user opens any record, no field shows up on the form but only the buttons.I have added the role to OOB ACL as well for ...