Hi All,I have the below query for a simple list widget filter on the Service Portal to show all incidents that have been raised by the users company. However I need this list to also show any incidents that have been created by a child company if t...
I'm trying to create a scheduled job that will run only at certain times. In this case, I want it only to run weekdays, during business hours, and not on holidays. All this job does is fire off an event that I can use to trigger a notification.I'...
I need some help converting various phone number formats, all US-based at this point, into simple 10 digit format. I'm dealing with all kinds of variations in the phone numbers and can't get the regex string correct to convert whatever value is inp...
Hi community,I have created a Business Rule to change the state to "Reassigned" every time the assignment group changes.It is a Before Rule for Insert and Update.There are two things that I want for always to happen:- if current.operation() == 'inser...
I would like to create a form that will allow users to enter some information (name) which will then be used to query a table and return the results. Looking at the wiki/forum it appears that a UI Page is a good option for this (correct me if i'm wr...
Hello Experts,I am using a Field map Source Script, the requirement is to set the impact field on incident table on the basis of incoming priority from the source table.Ex. if the priority from the source table is 1 then the impact on target incident...
I am not able to insert a record in incident table from REST API(SOAP ui) with a different user(I have given web_service_admin role to this user).Same can be done with user with "admin" role.Please suggest.
Hi,I have a field on a form of type 'string' . I want to increase the character limit of the field from 40 to 300. I went to the dictionary of the field and gave 300 in the Max Length field of this variable's dictionary. After doing this, it is still...
I am creating a UI Macro that get variable from catalog item form. The catalog client script call UI Macro during OnLoad to pass variable. UI macro is able to get group name from catalog form but now I am trying to figure out how to pass group name v...
I want to use a business rule to get the Month and Date from a Date field, and then populate a string field with those values. Both fields are on the same table (time_card).Thanks for the help!
Hello Community, I'm doing some re-factoring on my email notifications and I've come across a scenario where I have 2 notifications on the same table(sc_task) for the same reason but with different recipients because the information is slight...
Hello everyone,it seems I have trouble with an simple task.. I want to extract the street field of a stockroom (or company) to display it on a UI page.I build a UI macro as I need the same structure on a few places, but I have the problem that the we...
HiWe like to create a UI Action on the Incident Form, which is displayed, when the Incident is resolved. This UI Action is called "Create User Survey". By clicking this UI Action we like to create a Assessment for this Incident.I already tried to use...
I have a challenge with Change Management and using a template.The change type is a read only field and when a template is applied a partner wrote a script to set the change type to standard.Apparently when a field is read only templates don't write ...
I have a requirement to create separate Risk and Impact assessments on Change Requests. I've seen some discussion around creating a separate survey and linking to that from a UI Action and that is my backup option.What I'm hoping to make work (becaus...
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