Hi Team,I have created a custom table in which i have stored choices list for list collector.My issue is that choice list is only visible to admin, not for other users , If they try to access that catalog Item , That list collector is empty.I have no...
bawiskarbryanbarnardHello,I have record producer and contain a variable Carton Number.When the user enters the Carton number in Record producer, the code would need to take the carton number, plug it into this URL and process the json response and ...
Hi ,I have a task to generate or rather insert incidents in Service Now using Rest API explorer from servicenow and soapUI tool.As soon as incident is inserted from a soapui tool to service now a mail should be generated.Please anyone know where to b...
AimCurrently I'm trying to sort out a UI Page, similar to the task_add_affected_cis UI Page, to be used on the Change Request table. The aim is to allow the user to see a filtered view of CIs that they can then select and add to the Change Request as...
Hi,My organization wants to create a new business rule to replace incident autoclose that will use business days instead of calendar days to determine when to close resolved incidents. To do this, I have created a business rule which references a sch...
Currently I am working on the Incident table and am trying to get the number of updates an Incident has, also known as how many journal entries each incident has. I realize from this WIKI that I can get the contents of a journal field into an array w...
I am using below code in my workflow step.If i try the code in background scripts it is working fine.But my workflow condition is not moving to next step.Please suggestvar todayDate= new GlideDateTime();todayDate=todayDate.getDate();var getFebDate= n...
When an incident comes in that requires next level support the service desk creates a task off of the incident, the service desk holds onto the incident but on the task they choose show Triage form and a 6 tabbed form comes up with a list of question...
I have a scenario like on change of field called server name ,I need to auto populate fields like IP Address,Operating System,Country e.t.cI have tried with client script and script include but i need to use for array, client script:function onChan...
The requirement is : When closing the change task and going back to the change request form , close code and close notes on change task should carry the data to change request.
Hi Team,We would like to know if there is any way to configure email notifications to send email notifications to a DL instead of group members. As we know we can configure notifications to send individual users, users/groups in fields, and to Groups...
Hi All,Need help/pointer to write script in better way —Requirement — Custom_table 1 has fields u_date_time and u_timezone on form which stores date/time & timezone value ('America/New_York' )respectivelyQuestion — In scoped application we need to co...
I've read the following: Add css to service portal pages. and UI Script not working in new Service Portal I have created the following Service Portal "Theme":I do not want this applied to the entire Service Portal. I want this theme only applied ...
Does anyone know if there's an easy way to filter the quick messages based on the table? We currently have groups/users who work tickets in multiple areas (tables) and each area has it's own set of standard responses - quick messages. I'd like to...
If I have a business rule that is triggered by an end-user with no roles, can the rule update records that the user doesn't have access to? If not, can the rule call a script include that can see those records, or does the script include have the s...
