Self Service Portal : How Enable Notification preferences
Hi all,I need your help on how to enable the notification preferences on the Self Service Portal in Helsinki?Does anybody knows or has an idea on how to do it?Thanks in advance,Lô Mouhamadou
Forum Posts
Resolved! Enabling the Email Client is not working
Hello, I am trying to enable the Email Client on a custom table (extended from Task).I followed the instructions: http://wiki.servicenow.com/index.php?title=Enabling_the_Email_Client#gsc.tab=0Step 1:Set Table Attribute email_client=trueStep 2:Create ...
Alert message onChange Client Script
Hi all,I could use some help with what I'm trying to accomplish. I'm trying to create an alert message when the disposition is set to cancelled. Ideally I would like to have the alert message show onChange but I would like a cancel option on the aler...
Resolved! Scheduled Job to Email with Attachment
Hi all,I think I am making this way more complicated than it is. What I need to have happen is I have an attachment and once a month, I need to email a DL with that attachment. I have it all set up where an event kicks off on the beginning of the mon...
info message in different table
Hi All,Is there any possibility to show info message in different table?For eg: i have written a business rule in table A. In that BR am querying data from table B. If my query condition gets satisfied, i need to show an info message in table B. (U...
Resolved! Do I use Agile Development or SDLC(scrum)?
I'm reading the Agile Development wiki article (Istanbul version), and I notice that it keeps flipping back and forth between doing something in the Agile Development application or doing something in the SDLC(scrum) application. I believe that Scrum...
Resolved! Overview of style icons to be used as background-image - where to find?
Hi there,could anyone tell me where to find all the available background icons that I can use in the field styles? I thought they are in the db_image table ... but does not look like they are used for the styles?!Thank you!
Resolved! Update Reference field with a value from another Reference field?
Hello all,We need to use an onChange client script to populate a read-write reference field with the value shown on another read-only reference field. The issue is that the read-only field is itself a reference field on a different table...We have re...
Resolved! How to hide inactive users to non-admin?
Hi,I need to hide deactivated users to all reference fields (e.g. Assigned to, Caller) to non-admins? How can I achieve this? Current behavior is inactive users are visible to non-admins. Many thanks for your help.
Resolved! Edit Popup Message Background Color
Hi SNC,I am developing a platform using Service Portal and one of the requirements is to, after update a record on a table,the user returns to the previous page and a message is exhibited on th screen with the text 'XXXXX Updated'.I achieved this b...
Unable to play video uploaded in service-now
I have tried to upload the video in .mov/.avi format and once uploaded it is showing "this plug-in is not supported". I have installed the quick time player too but no go. How to make the video content playable so that we have to make it play in SP.
work notes duplicating when copying between task and item
Hi,I have a requirement to have comments and work notes copied from items to task and vice-versa, so I have created 2 business rules to do this (as below) - the issue is that i get duplicate entires (eg a work note added to the item is copied to the ...
Design Document
Hi,Do you typically create the design document before development or after?Regards,Tom
Not getting Edit Button on related list for ITIL users
Hi,I am working with an application where two tables are related in m2m relationship. When I am calling the related list of the m2m relation in the form as an admin I can see the New and Edit Button. But the buttons in the related lists are not visib...
Resolved! Issue with auto populate field value
After reading all the threads related to auto populate the value of a field on catalog form, I still have some issue is getting this done. I have variable which is referenced on user table on a catalog form. If a user is selected in that field, i hav...
