How to restrict Virtual Agent to only a specific group/groups?

[MitaliJain]

Can we make virtual agent icon visible based on user group? I am currently using Out-of-the-box virtual agent chat config. I am checking condition using gs.getUser().isMemberOf(), it is not working as needed. It is making visible to all.

[MitaliJain]

Where I can find chat setup and client script. can you please share screenshot for reference?

[Mark Roethof]

That was a AI generated reply with info from nowKB.com with incorrect information. There's no client script field on Agent Chat configuration. Unfortunately there some people active on the community doing this AI nonsense. Really brings the level of the community down 🤐

[Sohail Khilji]

@MitaliJain,

Somewere i belive the virtual agent chat icon can be limited based on roles from the chat widget . You can add/remove roles to group which needs visiblity.