how to retireve case number from case table

[SyydQ]

Hi,

I want to capture newly generated case number from sn_customerservice_case table in ATF after an email inbound action. how should i do that? is it possible to store the value to use it in a different step later.

Thanks in advance for your help.

[Kieran Anson]

Can you share a picture of your current steps and I can advise? I think it might be easier to show you with a recreating in my PDI as I don't think my explanation is landing

[Ankur Bawiskar]

@SyydQ 

please share your steps

If my response helped please mark it correct and close the thread so that it benefits future readers.

[SyydQ]

@Ankur Bawiskar 

Here are my steps. i figured it out that part. I had to write a custom step to grab the case number.

[SyydQ]

And here is the script i used.