How to rollback fix script if cancelled in between

jack33 · 3 hours ago

Hi All,

How to rollback update happened due to fix script if cancelled in between, is it possible?

Thank you in advance

Ankur Bawiskar · 3 hours ago

I think it won't work for cancelled fix scripts

System will roll back only those fix scripts which are in Finished State without error

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

View solution in original post

Dr Atul G- LNG · 3 hours ago

Hi @jack33

https://www.servicenow.com/community/developer-articles/how-to-rollback-your-modifications-made-by-f...

@Mohit Kaushik

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0761248

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Dr. Atul G. - Learn N Grow Together
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Dr Atul G- LNG · 3 hours ago

Hi @jack33

These 2 links will be helpful for you.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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Ankur Bawiskar · 3 hours ago

@jack33

if your Fix Script has "Record for rollback" field set as True then only rollback is possible

if not then you can't rollback

How to enable and use rollback functionality for Fix Scripts

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

jack33 · 3 hours ago

Thank you @Ankur Bawiskar for quick reply, yes the checkbox is enabled, but can you please confirm it will work for execution cancelled fix script as well?