How to script to send email notification with 'High Importance' for Priority 1 and Priority 2 Incidents to the assignment group*

[gemini17]

The email notification to the assignment group, sends the message as normal, regardless, of Priority.   There is an option to send with high importance.   How to configure that?

Thanks in advance for any help.

Kind regards

Danny

[Pradeep Sharma]

Hi Danny,

You can configure the notification with condition with high importance flag set to true. This way it will only fire when the condition in the email notification is satisfied.

Please let me know if you have any questions.

[gemini17]

Hi Pradeep:

In that case, I will have two email notifications set up one for Priority 3 incidents, without high importance checked and another one for Priority 1 || Priority 2 with high importance flag set to true.

Thanks

Danny

[ahaz86]

Looking at the wiki Scripting for Email Notifications - ServiceNow Wiki it doesn't appear that you can set the importance for an email through script even.

[gemini17]

Hi Alexander:

Thanks for your response.   Please look at my response to Pradeep.   Can I have two email notifications configured.   Will that work!

Kind regards

Danny