How to script to send email notification with 'High Importance' for Priority 1 and Priority 2 Incidents to the assignment group*

gemini17
Kilo Guru

The email notification to the assignment group, sends the message as normal, regardless, of Priority.   There is an option to send with high importance.   How to configure that?

Thanks in advance for any help.

Kind regards

Danny

7 REPLIES 7

Hi Danny,



It should work. As the each notification will be fired only as per the conditions you define.


Please let me know if you have any questions.


Yes, it will work so long as you set your conditions properly so that you don't accidentally send the same email with 2 different importance settings. I'll keep looking to see if I can find a way to set this through script though and will update you if I'm successful.


Thanks a lot Alexander:   I will look forward to hearing from you.



Kind regards


Danny