How to Search Incident records along with knowledge , Request item by using Portal "Search" option

[Virendra K]

Hi All,

As per client request, I need to provide Incident searching facility as well using portal "Search" option.

How we could achieve this as I am beginner to Service portal.

Thanks,

Virendra

[Mike_R]

Are you using AI Search?

[Virendra K]

Hi Mike,

I want it on below search option Please refer below snap

[kamlesh kjmar · Accepted solution]

@Virendra K ,

1. Go to portal module in servicenow and open your service portal page

2. In search sources  related list, click on New button

3. Give it a name like Incident and id also as incident

4. In Table field select incident, in primary display field select short description, In Display fields select Number, priority, short description   (You can customise this as per your need)

5. Finalyy submit the form

Now go to the service portal  and try to search any incident number, short decription or anything, Incident record(s) will now be included in your search result

I Hope this helps.

Please mark this helpful if this helps and Accept the solution if this solves your issue.

Regards,

Kamlesh

[Virendra K]

Hi Kamlesh,

Thanks for quick reply.

its working (snap 1), one minor issue, when I am clicking on specific INC number on search, its not getting open. but if I hit enter then its redirecting on result page with that INC number (snap 2).