How to see which Applications records belong to?

Tommy SN Sahlin · ‎12-20-2023

Hi community,

in this case, we have around 700 SLA Definitions, and some of them belong in the ITSM Mobile Agent application, whereas the others are in Global. However, I can't find a way to see which Applications the SLA Definitions are in. I expected it to be a column in the list, but it's not. Is there some other way?

many thanks in advance /Tommy

Saurabh Gupta · ‎12-20-2023

Hi,
Open the SLA definition list and add the application field in the list view.

Thanks and Regards,

Saurabh Gupta

Tommy SN Sahlin · ‎12-20-2023

Thanks for your reply, but haha, I know how to add columns to lists 😏 that's why I wrote "I expected it to be a column in the list, but it's not."

cheers /Tommy

Dr Atul G- LNG · ‎12-20-2023

This is the power of Community. every day learn new 🙂

I think it is OOTB available

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************

Danish Bhairag2 · ‎12-20-2023

Hi @Tommy SN Sahlin ,

The application column does exist in sla defination table.

Please refer the screenshot from my PDI.

If by default u r not able to see the plz click on the gear icon from the left bucket select the application field n move it to right bucket n save the form. Application column will be visible for u.

Thanks,

Danish