how to send all the p1 incidents to manager in email notifications
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‎07-23-2025 09:03 AM
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‎07-23-2025 10:23 PM
Hi @vajaykumarr
https://www.youtube.com/watch?v=LIJnhdQBsXw
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‎07-23-2025 11:55 AM
I created a script that would do this for any users that has a pending request for approvals, you could modify this for your need.
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‎07-23-2025 12:12 PM
sorry guys... i asked the question wrongly...begginers mistake
my question is
How to send all p1 incidents to (manager or assigned group) as daily report by using the flow designer
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‎07-23-2025 12:13 PM
You have to go to System Notification > Email > Notifications.
Configure the condition: Priority is 1 - Critical
In the 'Who Will Receive section' add the following script:
// Notify assignment group manager
var recipients = [];
if (current.assignment_group.manager) {
recipients.push(current.assignment_group.manager);
}
recipients;