How to send and take survey from Virtual Agent Chat Bot

Surbhi16
Tera Contributor

‎09-15-2024 10:06 AM

Hi,

 

We have survey triggered to users when Requested item gets marked as Closed Complete. 

 

Can we send the same survey to users and ask them to fill out using Virtual agent chat bot. We already have VA integrated with MS teams and would like to leverage this integration to allow users to fill out surveys as well.

 

Any pointers here will be helpful

 

Regards,

Surbhi

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Gangadhar Ravi
Giga Sage
Giga Sage

‎09-15-2024 05:03 PM

Hi @Surbhi16 

 

Please refer this docs 

https://docs.servicenow.com/bundle/washingtondc-servicenow-platform/page/administer/conversational-i...

 

Please mark my answer correct and helpful if this works for you.

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