Hi Team,
Can anyone help me with the below requirement.
As an Approver's Manager, I would like 1 approval escalation email to be sent on MOnday for all approvers on my team who have approvals that have aged more than 7 days
- 1 email per manager of with pending approvals > 7 days for their team
- Table in email with details/link
- Post to the activity stream that Approval Escalation Email was sent
Email Template:
To: Manager
CC: Approvers
Subject: ServiceNow Pending Approvals over 7 Days
Message:
Dear [Manager Name],
The following approvals have been open for more than 7 days. Please work with the approvers on your team to action as soon as possible. Thank you!
[Table with Approver Name, RITM # & Link, Requested For, Short Description, Approval Created Date, Calculated Age Field]
Thanks,
Sasipriya.
