How to send approvals sequentially in change request

Hareesha
Tera Contributor

‎06-06-2024 02:45 AM

I have a requirement to send approvals one after the other in chnage request.

During authorize phase first approval should trigger to Technical Group ,once anyone fron team approves then it should trigger to CAB.

 

I am unable to achieve it. Can anyone help me on this?

Thanks!

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎06-06-2024 02:48 AM

Hi @Hareesha 

 

1. Please avoid any other approval in Auth phase, Auth. phase mainly only for CAB

2. if you want to add Tech Approval, add in Assess phase and you can use the Change approval policies for same. It is OOTB.

https://docs.servicenow.com/bundle/washingtondc-it-service-management/page/product/change-management...

 

https://docs.servicenow.com/bundle/washingtondc-it-service-management/page/product/change-management...

 

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