How to send delegated person email if user optied for delgation?

Manikantahere
Tera Contributor

I am integrating with third party for decision making as part of it I am sending the decision makers emails to them so that power automate will send the notification to them.

 

But what if the decision maker is already opted delegation then I should send delegate person mail instead original??

I also have another edge case what if the person opted delegation once after request already sent to power automate??

12 REPLIES 12

Thank you for the update !! do you have a handy code for this??

Sorry @Manikantahere  I don't have code , as coding is not my core area, but you can try in this flow or build your own code. 

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Mark Manders
Mega Patron

It sounds a bit like a long way to get someone an email: ServiceNow to PA and then to the user. Lot's of places where it can go wrong. There may be a good reason to have it in between, but if you take it out of there and just have ServiceNow handle it directly, you don't have to do a thing.


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Mark