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How to send email responses in user's preferred language in ServiceNow

Manasa_116
Tera Contributor

‎04-04-2024 05:14 AM

Hi Community,

 

How to send Email notifications and email responses in User's preferred language in ServiceNow with dynamic translation ?

 

I have installed the necessary plugins in the instance. When we send email to a user, the recipients should receive it in their profile's preferred language. In the Notifications, advanced view, I have selected "Enable Dynamic Translation". But, is there a way to enable dynamic translations without setting for each and every notification and how to enable it for mail responses for e.g: case table.

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Astik Thombare
Tera Sage
Tera Sage

‎04-04-2024 09:56 AM

Hi @Manasa_116 ,

 

Please refer to the KB article below. It might be helpful.

 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1156980

 

If my response proves useful, please indicate its helpfulness by selecting "Accept as Solution" and " Helpful." This action benefits both the community and me.

 

Thanks,

Astik