How to send notification to user not in ServiceNow

suresh40
Tera Contributor

‎02-01-2023 06:25 AM

Hi All,

 

My requirement is send notification to user not in ServiceNow. I have created custom table in that table we have field like email . If user enter the personal email like (XXXXX@gmail.com). Is there any possible to send email notification to personal email. Please help me on this.

 

Thanks,

Suresh

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SatyakiBose
Mega Sage

‎02-01-2023 11:53 AM

Hello @suresh40 

As long as the email is valid, the system will send the email to the targeted user.

The system does not differentiate between a personal or official email address.

However, am not sure how the system treats an email field on a custom table.

If the field type is correct, then you can give the below steps a shot:

  1. Set the table as the custom table you created.
  2. Navigate to the Who will receive section of the notification.
  3. Select and open the glide list - Users/Groups in fields
  4. Select the custom field which has the email.
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Balakrishnan V
Kilo Guru

‎02-01-2023 12:03 PM

Hi Suresh,

Use Events to trigger this notification by When to run as Event, for that create an event in Event Registry.

Once the the event is created trigger this using a Business rule or Workflow(As per your requirement) using below function.

gs.eventQueue('event.name', GlideRecord, parm1, parm2);

keep the parm1 as the email field in your custom table, then modify the notification to take parm1 in Whom to send.

This will trigger the notification to whatever mail sent by the user in email field. Refer below URL for reference.

https://tech.forums.softwareag.com/t/servicenow-email-notification-via-event/237437

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