How to send notification when request or incident is auto closed

vamshi2
Tera Contributor

‎03-27-2025 02:51 AM - edited ‎03-27-2025 02:54 AM

Hi Team,

 

i have requirement to send notification when inc/req is auto closed and their are two scenarios to close req/inc i.e. one is from flow and other is manually moving state to closed complete  so please sugest how to trigger  notifcation and we using auto close check box to identify which is manual and which is from flow and i dont want to modify flow

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Dr Atul G- LNG
Tera Patron
Tera Patron
In response to vamshi2

‎03-27-2025 09:26 AM

Hi @vamshi2 

 

The experts have already discussed this extensively. Please follow these steps.

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If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

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Dr. Atul G. - Learn N Grow Together
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Shivalika
Mega Sage

‎03-28-2025 01:08 PM

Hello @vamshi2 

 

 

Please confirm if you checked my answer. Kindly mark my answer as helpful and accept solution if it helped you in anyway. This will help me be recognized for my efforts and also it can move from unsolved bucket to solved bucket. 

 

Regards, 

Shivalika 

 

My LinkedIn - https://www.linkedin.com/in/shivalika-gupta-540346194

 

My youtube - https://youtube.com/playlist?list=PLsHuNzTdkE5Cn4PyS7HdV0Vg8JsfdgQlA&si=0WynLcOwNeE

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