How to send notification when sla breach for 80%

Veda3
Tera Contributor

‎08-26-2024 01:29 PM

In the sla definition flow is being used but not the workflow

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎08-26-2024 07:25 PM

Hi @Veda3 

 

SN use the flow designer to send these notifications. OOTB goes at %, 75%, and 90% and if you need to put for 80%, you need to change in OOTB flow and also add an event.

 

AGLearnNGrow_0-1724725482748.png

 

https://INSTANCENAME.service-now.com/now/workflow-studio/builder%3Ftable%3Dsys_hub_flow%26sysId%3D828f267973333300e289235f04f6a7a3

 

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Dr. Atul G. - Learn N Grow Together
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Amit Verma
Kilo Patron
Kilo Patron

‎08-26-2024 07:52 PM

Hi @Veda3 

 

As told by @Dr Atul G- LNG , you can either edit the Default SLA Flow or create a copy of the existing flow to make changes. 

 

Thanks and Regards

Amit Verma


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