How to send notification when sla breach for 80%

Veda3 · ‎08-26-2024

In the sla definition flow is being used but not the workflow

Dr Atul G- LNG · ‎08-26-2024

SN use the flow designer to send these notifications. OOTB goes at %, 75%, and 90% and if you need to put for 80%, you need to change in OOTB flow and also add an event.

https://INSTANCENAME.service-now.com/now/workflow-studio/builder%3Ftable%3Dsys_hub_flow%26sysId%3D828f267973333300e289235f04f6a7a3

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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Amit Verma · ‎08-26-2024

Hi @Veda3

As told by @Dr Atul G- LNG , you can either edit the Default SLA Flow or create a copy of the existing flow to make changes.

Thanks and Regards

Amit Verma

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