How to send only approval notifications to the delegate?
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05-22-2026 12:46 PM
I want to send notifications to the delegated persons but only for Approvals and Assignments. Instead of selecting All Notification, is there any other way to send notifications only for Approvals?
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05-22-2026 02:27 PM
ahoy @Sanjay Kumar Ko,
and if you validate the currently checked fields (Approvals and Assignments), do they receive the notifications?
Where the rules are real, you'll find me
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05-22-2026 09:08 PM
refer this KB: KB0824652 Is it possible to delegate only specific approvals?
Best approch will be creating custom notification. make sure
- Navigate to System Policy > Email > Email Properties.
- Verify that Enable delegate for notifications is unchecked so that it does not globally redirect all user emails to delegates
For configuration and set up - refer: Delegates in ServiceNow
Scripting: Notification Delegation
Servicenow Documentation: Delegate approvals and tasks to another user
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti