How to send only approval notifications to the delegate?

Sanjay Kumar Ko
Tera Contributor

I want to send notifications to the delegated persons but only for Approvals and Assignments. Instead of selecting All Notification, is there any other way to send notifications only for Approvals?

SanjayKumarKo_0-1779479188967.png

 

2 REPLIES 2

GlideFather
Tera Patron

ahoy @Sanjay Kumar Ko,

 

and if you validate the currently checked fields (Approvals and Assignments), do they receive the notifications? 

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Answers generated by GlideFather. Check for accuracy.

Tanushree Maiti
Tera Patron

Hi @Sanjay Kumar Ko 

 

refer this KB: KB0824652 Is it possible to delegate only specific approvals? 

 

Best approch will be creating custom notification. make sure 

  1. Navigate to System Policy > Email > Email Properties.
  2. Verify that Enable delegate for notifications is unchecked so that it does not globally redirect all user emails to delegates

For configuration and set up - refer: Delegates in ServiceNow

 

Scripting: Notification Delegation 

Servicenow Documentation: Delegate approvals and tasks to another user 

 

 

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Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti