How to send SMS Notifications

[Sandy7]

Hello,

I am looking for some information regarding sending an SMS notification.

We currently do not have Notify enabled.

My question is, is there any way to set this up without Notify?

I have read various different articles and can't really determine what's needed to do this:

So far, I've done the following in our Dev instance:

1. Created a subrscribable notification

2. Check the cmn_notif_service_provider.LIST table & confirmed we have active service providers

3. Created a test entry for myself on the cmn_notif_device_LIST table

4.Created a test entry for myself on the sys_notif_subscription.LIST table

I see in system email logs that a notification is generated for my number, but it doesn't come to my phone. I can't determine if this is because it's in our lower instance and we don't have live notifications setup.

Can anyone guide me through this?

Thanks!

[Allen Andreas]

Hi Kevin,

Welcome to the forums!

[Allen Andreas · Accepted solution]

SMS notifications are still send via EMAIL...so you'd need to look at your instance and see if notifications are on....then if they are....do you have them all going to a test account/you? In lower environments those won't actually go to a phone.

You'd have to "test" in Production...or an environment where those emails actually go out to the appropriate target (which is a cellphone carrier for conversion in to a text).

Please mark reply as Helpful/Correct, if applicable. Thanks!

[pushkal kumar1]

Hi @Allen A ,

I am trying to send SMS through serviceNow via TWILIO, for implementing the same either we have to Install notify or twilio_spoke plugin. Are these both paid? 

and if so how can i be albe to send text message to users   !!!!!

Thanks in Advance

Pushkal

[Aakash5]

I have all the above setup of the sms email notification in production region, but still the sms is not recieved to the mobile number provided, but i can see in the email logs that the message is sent to the mobile numbers. How do i sort this?