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How to: ServiceNow - Cyberark Integration?

Meloper
Kilo Sage

Hi, I found some community articles from around 2019 and I followed them.

https://www.servicenow.com/docs/de-DE/bundle/zurich-platform-security/page/product/credentials/conce....

1. I requested the plugin in the store,

2. installed CyberArk AIM and

3. uploaded the JavaPasswordSDK.jar file to the instance.

4. I also updated the config.xml with the CyberArk parameters.


The next points are not relevant to my purpose as I don't have any SNMPv2, AWS or Azure accounts in the vault. For testing purposes, I have a user in the vault who is a ServiceNow user, and I want to test getting the user credentials to call one of our non-prod instances.

 

I don't know how to proceed.

1. How can I test the connection in general?

2. How can I retrieve the password of the user in the vault or at least perform a successful test to access the vault safe?
3. How can I replace the basic authentication entries with this solution?
4. How can I update a data source? In a data source, there is a username and password field. How can I replace these using the vault connection? I don't want to add the password to the form anymore.

1 REPLY 1

Bhuvan
Mega Patron

@Meloper 

 

Did you follow below steps

 

https://www.servicenow.com/docs/bundle/zurich-platform-security/page/product/credentials/concept/c_C...

 

https://www.servicenow.com/community/itom-blog/servicenow-gcp-credential-resolver-using-cyberark/ba-...

 

Follow below YouTube video that could help with your queries

 

https://www.youtube.com/watch?v=a1Ye_mBf1vA

 

If this helped to answer your query, please mark it helpful & accept the solution.

 

Thanks,

Bhuvan

Integrate your ServiceNow platform with external credential stores such as CyberArk, HashiCorp Vault, and others. Tech Deep Dive - 0:03:20 Hands-on Demo - 0:33:58