How to set a default dashboard in Platform Analytics?

[Reuben2]

My organisation has just migrated to Platform Analytics for dashboards and reporting. Before the migration, a user's homepage would always be the last dashboard they viewed, however since the migration it's now navigating them to one they've viewed in the past but not the most recent.

i.e. after the migration the first dashboard I navigated to was Change Overview. Even though I've since navigated to Asset Overview, it always reverts to Change Overview.

Is there a way for individuals to set a default dashboard, or to always navigate to the last viewed dashboard (this would be preferred)?

I've reviewed the docs site and followed some related guidance on there based around User Preferences and System Properties, but nothing has worked so far.

[Ankur Bawiskar]

@Reuben2 

for each user you will have to create separate User Preference (I recommend not doing this as it will increase the user preferences table)

did you check this?

Set a specific Platform Analytics dashboard as home for specific users 

Steps for per-user default Platform Analytics dashboard in ServiceNow:

1. Go to User Administration > User Preferences.
2. Click New to create a preference for the user.
3. Set the User field to the target user.
4. For Name (or Key), enter: my_home_navigation_page.
5. For Value, enter the sys_id of the desired dashboard.
6. Save the record.
7. (Optional) Make sure the property glide.next_experience.user_selected_landing_page_enabled is set to true to allow user homepage personalization.

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Mark Manders]

Depending on the version you are on, you can check the user preferences (click icon, select preferences). On the 'user experience' tab you can select 'current startpage', which (on Zurich) has the options 'use the default', 'use dashboards', 'use the page I'm on now' and 'continue where I left of'. 

You could create a global user setting that applies to any user that didn't set their own preference.

[Bhuvan]

@Reuben2 

You can refer below articles to set homepage based on user preferences

https://www.servicenow.com/community/service-operations-workspace/using-dashboard-as-homepage-or-ser...

https://www.servicenow.com/community/developer-forum/platform-analytics-dashboard-as-homepage/m-p/30...

If this helped to answer your query, please mark it helpful & accept the solution.

Thanks,

Bhuvan