How to set a Related List Incident with Active records

[shaik_irfan]

Hello Experts,

I am facing problem with Views under user table,

I wanted to add a Related List of Incident->Assigned to under user table which i did on Default view and i got it right, but i want only Active records which i need to make default filter dynamically.

Can anyone please help me on this ?

Tagging expert ctomasi

[Rajesh Mushke]

Hi Irfan,

i hope this will helps you,

Create a default filter for a related list

You can create a default filter that is applied to a related list when a form loads.

Before you begin

Role required: admin

About this task

Note: This functionality is not supported in List v3 related lists.

Procedure

1. Navigate to the related list (example, Incidents on a problem record).
2. Create the desired filter using the condition builder (example, [Active] [is] [true]).
   
   
3. Click Set as Default Filter.

[Rajesh Mushke]

Hello Irfan,

i hope your issue is resolved or else let me know if you need more help.

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[shaik_irfan]

Rajesh,

I unable to get you can you please be lil more specific ?

Once i navigate to Related List do i need to create a new Related List ?

[Rajesh Mushke]

Hi Shaik,

if you want Create new Related list, then Refer below link

Creating Defined Related Lists - ServiceNow Wiki