How to set all variables read only on RITM

[Bhaskar24]

Hi All,

I want to set all the variables (ex: IT Onboarding Ticket etc..) read-only only on the RITM (not on Catalog Item) if the item: "Employee Requirements" and Assignment group is not "NAR CIB Onboarding" (please see below snippet)

Could you please help me!

Thanks & Regards,

Bhaskar

[chirag_bagdai]

Hi Ajay,

DOM manipulation will not work if they use this catalog item in service portal or the chances are also high when they upgrade the instance.

[K10]

Hello,

You May use a Cataloge client script to make all of them read only. Make sure that you run the client script only on Requested ITEM/ Task

[Mihir Mohanta]

You have to write an on load client script on sc_req_item table.

function onLoad() {

    //Type appropriate comment here, and begin script below

    if(g_form.getValue('cat_item')=='sys_id_of_catalog_item' && g_form.getValue('assignment_group') !='sys_id_of_assignment_group'){

  g_form.setVariablesReadOnly(true);

}

}

Write down the appropriate sys_id in place of bold text

[Manohararuna]

Hello Bhaskar ,

      Here i have attached one example related to one incident form . please follow this 

Thanks,

 D Manohar Reddy.