How to set default assignment group for incident table only?

Rahul63
Tera Contributor

I have set default value of assignment group from dictionary. It is affecting globally on all the modules. So how can I set default assignment group for incident table only not affect on other?

1 ACCEPTED SOLUTION

Wayne Richmond
Tera Guru

You want a Dictionary Override, my friend:

Open an Incident

Right-click the Assignment group field

Go to Configure Dictionary

find_real_file.png

Click New

Table: Incident

find_real_file.png

Submit

View solution in original post

3 REPLIES 3

Jaspal Singh
Mega Patron
Mega Patron

You need to create a Dictonary override.

Scroll to the bottom of page when you added Default value & look for Related list Dictionary override & create a new one for incident table.

Refer doc link

Wayne Richmond
Tera Guru

You want a Dictionary Override, my friend:

Open an Incident

Right-click the Assignment group field

Go to Configure Dictionary

find_real_file.png

Click New

Table: Incident

find_real_file.png

Submit

Ankur Bawiskar
Tera Patron
Tera Patron

Hi Rahul,

As mentioned by Jaspal you can use that approach

Another approach would be using onLoad client script OR Display Business rule on incident table

Regards
Ankur

Regards,
Ankur
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