How to set default filter for Add affected CIs popup window?

dianemiro · ‎03-21-2019

Hi Everyone,

We have a related list under Change Request called Affected CI then under this related list, we have add button. Upon clicking the Add button, a window will popup (see below). How can I set the value of the Configuration Class to always Configuration Item for all users then how can I set the default filter to Company is the same as the company under change request and how can I hide the breadcrumbs as well. Thank you in advance.

Regards,
Diane

dianemiro · ‎04-23-2019

I was able to do this by modifying AssociateCItoTask script include by adding the following lines:

var gr_chg = new GlideRecord('change_request');
		if(gr_chg.get(chgReqId)){		
		url.set("sysparm_query", 'install_status!=7^company=' + gr_chg.u_customer + '^ORnameLIKEgeneric');

Thanks everyone who helped! Marking this as closed.

View solution in original post

ceraulo · ‎03-17-2021

Hi Diane,

This is an old thread but I'm taking my chances. I have exactly the same requirement from a client of ours. Can you share how you achieved this?

Many thanks!