how to set Dynamic OLA/SLA in service catalog

[sharayu123]

I have a requirement of dynamic OLA in service catalog. User will select a dropdown value from order form and based on the value we have to set the catalog task's SLA. Please help me on this.

[Vasantharajan N]

You may use variables from the specific catalogue item. Please refer to the screenshot below

[sharayu123]

Hi Vasantharajan,

We have already created common SLA and I want to set that in a single task, so how to set the Duration part in Catalog Task activity for dynamic value.

[Vasantharajan N]

Only option you have is to use due date (dynamically set value based on your requirement) in sc_task table with below option selected in SLA/OLA.