I have a requirement to have Impact on incidents set automatically based on the selected service then have a drop down where Help Desk can indicate how many users are impacted which would either lower or increase the impact based on the choice so if something has a default impact of 1 but is only affecting a single user it will drop to a 2.
I have created a Business Impact field on my business services and created a catalog client script that is supposed to read the value and then set the impact value but the impact never changes.
Has anyone ever done this before? Any tips or guides?
