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Resolved! Dow to add 'active' field on a table

Hi guys, what's up?I'm working on the customer_account table and I'd like to know how I can:Create a field to indicate whether the record is active or not (for example, an "Active?" field);Configure so that deactivated records don't appear in lists a...

MariaVitorS by Tera Contributor
  • 902 Views
  • 4 replies
  • 0 helpfuls

Where to find closeRelatedTasks(current);

Hello All,I am trying to find the body of the function closeRelatedTasks(current); in the below business ruleName: SNC - ITIL - Resolve Related Incidents         (Global)Script:if (current.problem_state.changesTo(4)){       resolveRelatedIncidents(cu...

UI builder Data visualization Donut

Hi All,I have created donut data visualization in UI builder (Service operation workspace experience), when I click the donut I want to show the list records of that donut segment. Kindly assist.I checked the below link and configured in my instance,...

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Kiruthika J by Tera Contributor
  • 1375 Views
  • 7 replies
  • 2 helpfuls

Article- Data Filteration

"Did you know about data filtration in ServiceNow?"Data filtration is used to control the access to tables and records based on the subject attributes or subject conditions while querying the data. It also works along with the ACL's (access control l...

article view for knowledge

WE have created a knowledge article template.When we fill out other new article form we can fill out the fields including the ownership groupWhen we select preview to view the article we don’t see the ownership group in kb_article_view  or the kb_vie...

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Resolved! Disable a function of a script include

If an email is marked by the sender in their email client as sensitive, or the word private is used in the subject then Support Services (scoped application) picks this up and marks the Support Request as private. This is done by this._determinePriva...

Resolved! Can't Link a Product Offering to a Category

Hi all,I have recently installed Sales & Order Management, and I am working on a POC, while following the documentation and some training in nowlearning I stumbled upon an issue.I created a Resource Specification, then a Product Specification and the...

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Copy update from one update set to another

Is there a way to copy an update from update set to another so that both update sets have it? We are building a scoped app that needs to use some custom columns that were built in another scope and in a massive update set with thousands of other upda...

davilu by Mega Sage
  • 681 Views
  • 5 replies
  • 0 helpfuls