Page Route Map Not Working
I don't know why but when I submit a ticket, it does not redirect to nr_ticket even though I created a Page Route Map
Forum Posts
MS Teams integration complexities
Hi Team, I am new to MS Teams integration and asked to implement it within a month using Collaborate functionality on SOW.Can someone please help me in highlighting the complexities involved in MS Teams integration.
Make Notes field on Time Sheet Portal (TCP) mandatory
Good day I am trying to make the Notes field mandatory on the Time Sheet portal. I have followed this thread and created a Data Policy on the time_card table: https://www.servicenow.com/community/spm-forum/how-to-make-the-project-time-sheet-category...
Inbound email action not creating variables
Hello guys! I'm in need of some help. When we're receiving an email, our action is constructing the RITM. The thing is, when we're creating the RITM we need it to fill the form, but the variables aswell. We've managed to get the short description to...
How to review in mobile app builder
I'm newbie & developing mobile app in Mobile app builder from scratch. After adding UI policy, trying to test it but in preview my labels are not shown. where can i preview and test it. any idea?
Resolved! Trying to script in a workflow activity to get random number to use in timer
I have a particular workflow that is getting triggered to close to other instances of itself, and its causing problems where some of the steps are still in process from other instances, so I am trying to space them out in the workflow. I am trying to...
Subscription showing Overallocated
Hi All, We have a subscription ("Orchestration Core v2") which is showing as "Over Allocated" in the My Subscription Page. Is there a way we can how how these numbers (231 - screenshot attached below) are calculated? Any help will be highly apprecia...
How to send notification when request or incident is auto closed
Hi Team, i have requirement to send notification when inc/req is auto closed and their are two scenarios to close req/inc i.e. one is from flow and other is manually moving state to closed complete so please sugest how to trigger notifcation and we...
Resolved! Make Planned Start Date and Planned End Date fields editable for admin.
I want to make the Planned Start Date and Planned End Date fields editable on the Change Request form, but only until the state reaches Schedule, and only for users with the admin role. There is already a client script in place, and I’d like to add t...
Due Date Field GlideDateTime comparison
Hi All, We have a field Due Date on catalog task form and I have to compare the old and new values on change of due date field in a onChange Client Script. I am simply getting the value using g_form and then doing the equal to check , do I need to ...
Article numbers in related list, instead of article number versions
Hello, Article numbers in related list, instead of article number versions.When we relate an article to a configuration item, you need to choose between versions. The older versions remain in the related list of an application, that should not happen...
Resolved! ATF fails at Click UI Action
Hello there, I am running ATF with a step to 'Click UI Action' - however I keep receiving this failed result: 'FAILURE: Failed to find UI action 'Propose Major Incident' on 'incident' form' Does anyone know where I can look and try fix this issue ple...
Resolved! Flow Designer not Triggering for Service Catalog Request Item
I have a simple happy path scenario for ordering a Service Catalog Item and I'm wanting my Flow Designer flow to be triggered. The problem is that my Flow is NOT being triggered. I can easily test this within Flow Designer and it works perfectly but ...
How to handle if http time outs ??
We have a ServiceNow-Jira integration in place. When a change is created in ServiceNow, a corresponding record is also created in Jira, and the correlation ID is updated back in the ServiceNow change record. However, in negative scenarios, the Jira r...
Call UI Page from UI Action
Hello Experts, I have scoped application Recipe Management, in the same scoped application I have created custom table recipe management histories which will create the line item in table if cost price is update for any recipe tagging the recipe name...
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