Hi All, I have a requirement that, if user doesn't have line manager updated for him in user table, then he shouldn't be able to submit any form in service Portal.There should be a Alert message when he opens any form there should be pop up to cont...
Hi Team, When i am testing my flow with the initial mid server which i entered and when i check the flow execution it switching to another mid server.So it there is a action which has PowerShell setup there is where i am inserting the mid server for ...
There is a requirement that when sending notification for certain condition the sensitivity should be Confidential and that should be visible in mail. How configure sensitivity in notification in ServiceNow?
Hi All,How to archive the old version flows in flow designer?Thank you
Nowadays in our ServiceNow instance, we are getting the Common slow loading forms in the last 30 Days finding commonly. can anyone please let me know how to fix this finding? #slowloadingforms #forms #formloading
I disabled the write acl in servicenow for the sys_user.last_name field. I created an write sys_user.* acl that requires the user_admin role. I also disabled the table acl for write sys_user as well. I gave a test user the user_admin role and when I...
My ServiceDesk staff have the need to indicate that some questions that they send are urgent.The messages are sent via the email client.Is there a way to expose this function to them?
Hi there, We are starting to look at the Knowledge Management Advanced Plugin and have created some templates. I have two questions. When creating a new article, how do you get rid of the Standard template so that folks cannot select it. Is there...
Hi everyone,We’re facing an issue in our production instance where system-triggered emails are being sent without a subject line. let me give you'all some context,We have a UI Action on the Approval table that triggers an event for sending a reminder...
Please reference the attachment.I have Breakpoints set on every statement in the script.I start debugger, opens separate window - then from original window, I run fix Script (not in background). Script completes without ever pausing for a breakpoint...
Hi All, I have a requirement where , for example , if a RITM is raised using a specific Catalog Item, then in the Flow Designer, it will be required to check if the 'Requestor' belongs to the 'Knowledge Function Group'. If 'yes' then the SCTASK would...
Any recommended reading for understanding diagnostics of the health, memory usage, java uptime of nodes that make up the ServiceNow instance. I am trying to find uptimes of the nodes to try and troubleshoot what may be recycling nodes. Is it a memor...
Hi ,we have score field(Type Decimal). Score field would be editable to Admins, and to all others it would be read-only..we have list of incidents with different scores 0 to 4 ( example : 0.2,0.3,.....1, 2,3 .....3.4,3.7,.......4.1,4.6,4)I impersonat...
We are currently going through a requirement to build a report of type count and to only show records where the count is > 1.Take this as an example.Report should query alm_hardware with model category/class of Computer and group by assigned to.It sh...
We’ve created a Knowledge Base (KB) in ServiceNow and configured it so that only users from a specific group can read and contribute. Internal users and ITIL users are correctly restricted and cannot access the KB, which is expected. However, we’ve n...
