Hello Community, our team is trying to configure Agent Assist in HR Agent Workspace and can't seem to figure out how this is done. Agent Assist is actually already active in our workspace, but it's not searching the KB that we want. It is currently...
Hi Team -- can anyone please help me on this requriment Create a report to display "Schedules" in a calendar view- This request is being made as a process improvement initiative to bring a forward visibility to Changes/schedules that are planned ah...
Hello. I have created two custom workspaces for approvals in our ServiceNow instance, Xanadu patch 9. I am controlling access to the workspaces using a module entry where the module only appears for users in the respective groups. Everything works co...
In the old ServiceNow "portal" technology, you used to be able to Ctrl + Right Click on things to navigate directly to where you needed to configure them. Is that same (or similar) functionality available for UI Builder components? Or did we take a ...
I have a workflow that triggers when an on/off board ticket is created. This sends a reminder to managers and is suppose to send out a reminder daily if they don't complete the ticket. However the issue I am having is that it is sending over 1000 ema...
Hi All,There is a use case on incident, Before the submission of incident form we need to show a dialog box(GlideModal), It consists of some data on it, On the dialog box(GlideModal) we have provided two buttons(accept suggestion,create incident) if ...
Needed a client script to a "g_form.showFieldMsg()" on the subcategory field. Easy enough, right? Only issue is the message I needed displayed had line breaks, and well... you can't add line breaks in a showFieldMsg. I tried the \r\n and <br/> met...
Can we use 'Priority' instead of 'Severity' on Security Incident Response Form/Process - any issues? Dear Community Colleagues, Can you foresee any issues, if we are to use 'Priority' instead of 'Severity' in the Security Incident Response Form and r...
I have several users who have successfully created custom lists (CSM/FSM Configurable Workspace -> Lists -> My Lists -> Add new list), but the process is failing for a single user. When the "broken" user configures the new list (either from "Start wi...
Hello everyone, After the recent upgrade, the notification popover (the panel that appears when clicking the bell icon in the top-right corner) is transparent, making the text and background difficult to read. Thanks in advance,Marisa
What is a limitation when using record producers in ServiceNow?Record producers cannot redirect users after record creationRecord producers should not be used to create requested item recordsRecord producers cannot be used for tables in the same scop...
Hi , I am trying to create a topic to raise request using topic block to order an id card But the topic block is not working
Hello,how i can execute a powershell script directly on the mid server and not on a remote host.I would like to execute the script in a Flow Designer Action but a host is required. And i can't add the MID Server Hostname because the connection is not...
Has anyone set this up an Integration between Calabrio and ServiceNow? If so, looking for the use case and workflow. Was it for ITSM work? Maybe in relation to Service Desk? For any other workstream? Thanks, Dave
How to use Powershell or Rest API to Migrate ServiceNow Catalog Item variable User, Group and Subscription Data from ServiceNow to Azure Entra without using Integration Hub
