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Forum Posts
How to fix ACL issue on Assigned to
Hi All,as per my system setup Group and assigned to fields non-mandatory. No dependency between 'Assigned to' and Assignment group' designed it like that. if I select value in assigned to field automatically assignment group will become empty. ( WE...
Reference qualifier for Subcategory which is dependent on Category variabele
I have created a Catalog Item in ServiceNow that contains two variables: Category and Subcategory.Both variables are dependent on each other.In the Reference Qualifier for the Subcategory variable, I have filtered the values so that they should be di...
Resolved! Vulnerability Response App not available in PDI (Personal Developer Instance)
Hi everyone,I'd like to try out the Vulnerability Response app with my personal developer instance. However, it's not available in my developer instance. My PDI instance is Yokohama and I don't see it as an option when I check "Your Instance Actions....
Resolved! Where do side bar discussions messages get stored?
Hello Experts,From the new upgrade we are seeing a 'Discuss' button on all tasks which is opening the side bar discussions where user can communicate with other users. I want to know if conversations with users in the sidebar discussions gets stored ...
Now assist Panel not visible on top right Corner
I am not getting the now assist panel icon on top right corner1) am in Next Experience2) The Panel is turned on under Now Assist Admin-> Experience3) have now assist user panel role any pointers what else i could miss ??
Issue with kb articles
Users are able to view kb article in native view of ServiceNow i.e. kb_view UI page though that user doesn't meet the can read criteria . User should not be able to view that article . Is there any solution .
Pop A Modal Box When Clicking a Context Menu Item
Have a requirement to force a user to enter a comment when rejecting a change record, from the change record approval tab. Out of the box, the system does not force this. I was able to find the UI action that runs on the List Context Menu but using o...
“fix_script_start_chat_field_decor ator_IT.xml”?
et the following repair script.How do I get “fix_script_start_chat_field_decor ator_IT.xml”? Note that the version of my environment is Xanadu.
Quick Action generating a Script Evaluation Error when used in chat
I'm working with Advanced Work Assignment and agent chat. We were asked to set up an on hold feature, which is working. I set up a boolean field on sys_cs_conversation, u_chat_on_hold that handles this with updates to the existing script include and ...
if incident is closed, CIM which was raised from incident also closed, but it should not happen.
if incident is closed, CIM (sn_cim_register)which was raised from incident also closed, but it should not happen.CIM was raised from an incident, which will show in related tabs. incident was closed, them CIM ticket as well closed by system, but I do...
Residual Heat Map
Hello,I am on an IT Risk Management team using the Advanced Risk module. The way we created the RAM doesn't allow for us to have the heat map enabled. We were wondering how are other people creating heat maps for residual risk in this case? Or what a...
How to give a group the ability to read-only all incidents, sctasks, and demands
Hello everyone,I have a interesting request from a group (lets call them 1234group).This group wants to be able to read-only all incidents, sctask, and demands that are not assigned to them.They do not want to edit any of these records, just read-onl...
Problems with API using LIKE parameter
Hello,I am trying to access a table certificate_domain with a parameter of GET command: GET https://environment.service-now.com/api/now/table/certificate_domain?sysparm_query=domainLIKExxxxxxxxx where xxxxx's are the hostname I am looking for. Issuin...
Did you know about Listening & Learning Posts 🤔?
Let me tell you, These are parts of 'Life Cycle Events' & 'Journey Accelerators'Listening posts enable you to create a simple survey to capture the employee points and gain insights about their experiences by getting their feedback. It helps to conti...
