Hi, This is an OOB box behavior on Service Portal that--> if a non admin user has already opened an article that was not retired when opened, but this article got retired from the backend and when the non admin user reloads the page they get "You do ...
I'm curious how to implement this request. Remove HR Agent access to their own cases they have opened. COE's should not have access to their own HR cases they create in SNOW. Also, HR Agents should not be able to their own cases in SNOW Agent Workspa...
What happens/what dependencies/risks to consider when SecOps Security Incident Response module licence cancelled/no longer required Hi ServiceNow Community colleagues, I would greatly appreciate some advice/guidance on this query. What happens if the...
I have a requirement to build a workspace that is also mobile-friendly, so I'm unable to use the OOTB templates provided by ServiceNow. As such, I'm rebuilding some of the pages from scratch to make them mobile-friendly. One of the ones I'm having di...
Trying to figure out why I'm getting this error when trying to attach an attachment on ANY ticket using workspace. Example: I open Service Operations WorkspaceThen I search for RITM0012345RITM0012345 opens in the workspace.I click on the paperclip ic...
What should be the approach to show multiple reports to the customer in UI Builder? Should we use data visualization components with filters applied to relevant tables, or use indicator sources and schedule a daily job so the data doesn't load every ...
So, I have 3 fields on a catalog referenced to "cmn_location" as follows:1. City2. State3. Country Currently the "Name" field on the "cmn_location" table has the Display Value set as "True", but I need to show City, State & Country on the respective ...
Hello, I need a GlideRecord that checks if there is more than one record that matches conditions in a table. Here is what I have so far: var check = true; var selectTemplate = new GlideRecord('x_utsll_mass_maili_templates'); selectTemplate.addQuery('...
hi, we have a custom email notification for incident, this email will be sent to the requester. after 2 days, it will send the same email, but is it possible to add the requester's manager as the recipient? basically we want to use the same template,...
We have implemented Walkup and have been running it for a couple weeks and ran into an issue where a technician didn't log out at the end of the night and was on PTO the rest of the week. How do you remove a technician from a Kiosk? We tried de-activ...
Hi Everyone We are looking to implement badge reader for ServiceNow Walk-up experienceI've gone through documentations and such but may I ask recommendations for card readers or the apps in between that will read the card and call the service? Any fe...
I've created a transform map with 3 coalesce fields. The student field on the target table is a reference field. The source field value may not have a matching record in the student table. The field map choice action is set to reject if the source ...
I want a Email Script for Scheduled report, when User click on the link it should redirect to the open cases report.
Whenever I try to upload a store application to our on-prem instance, the upload dialog hangs indefinitely and the app isn't uploaded.These problems seem to have started when the download certificate format changed from PEM to BCFKS.I've created a va...
I'm wondering what roles are required to update work notes/state fields on the incident table via REST API. I wasn't able to update these two fields unless I added the ITIL role to my user. Is this required? Any other work arounds?